IATA -UFTAA 1

INTRODUCTION:

The Foundation in Travel and Tourism Course is the first of the three IATA/UFTAA diploma levels.

 The course provides an overview and an understanding of the travel and tourism industry, the practicalities of the travel professional’s role in this industry, the importance of exceeding customer’s expectation, and an excellent foundation of air fare calculations and ticking.

Hence, an essential knowledge and skills provided for those aspiring to enter the industry as well as travel professionals.

This gives the participants a strong competitive edge to start a successful career in the Tourism industry.

 

COURSE OBJECTIVES:

Upon completion of this programme, learners will be able to apply a wide-range of skills and knowledge including

Ø  The role of the travel and tourism industry as well as the travel professional being able to be exhibited by students.

Ø  Students will be able to demonstrate an understanding in geography when planning travel itineraries, and be able to identify the different types of currencies in the world.

Ø  There will be an understanding of essential  knowledge required in the air transport industry, such as facilities used at the airport, transit areas, as well as departure and arrival formalities.

Ø  Understand the role of information technology in the travel industry

Ø  Students will be able to interpret the time tables of the Rail transport systems

 

Ø  Learn effective customer service skills.

Ø  Book, Retrieve relevant information pertaining to clients and their travel arrangements, and sell travel products

.

CONTENTS:

·         The travel and Tourism industry and the Travel Professional

·         Geography in travel planning 1

·         Travel formalities

·         Land Transport: introduction to Passenger Rail.

·         Land transport: Car and Camper

·         Hotels products and services

·         Water Transport: Ferries and cruises

·         Tour packages

·         Serving the Travel customer

Method of Instruction:                      

·         Lecture

·         Group discussions,

·         Case studies, and  exercises

Method of Assessment

CAT 1,2 & 1 Quiz for 60% and final exams 40%

REFERENCES:

IATA/UFTAA course books. 5.16 Edition

 


CABIN CREW 1

INTRODUCTION:

 Cabin crew is an exciting course that gives a sounding foundation on all aspects of the profession, including the knowledge in the aviation industry as well as air craft and how they achieve flight. The course has dedicated a module to basic terminology and language that will be needed to communicate with others in the aviation industry.

COURSE OBJECTIVES:

After completing this course, Students will be able to

1.      outline basic duties and responsibilities that is expected to be perform as a cabin crew, including

2.       safety and emergency procedures,

3.      food and beverage service, emergency handling and evacuation,

4.       Recognizing dangerous goods, handling medical emergencies.

5.       Crew coordination and communications,

6.        The course will also give a basic background on effective customer service, which is an essential skill to being a successful cabin crew.

7.       students will have a good idea on what it takes to land a job as a cabin crew and the minimum requirements needed to qualify for the position,      

CONTENTS:

·        The history and the milestone of the both the airline and aircraft manufacturing industry, as well as the evolution of the airline cabin crew.

·        Air transport and flight operations.

·        Landing a job

·        Communication on board the aircraft

·        Managing abnormal emergencies and medical emergencies onboard the aircraft

·        Security and safety

·        Crew member coordination and communication

·        Roles and responsibilities of a cabin crew

·        Introduction to crew resource  Management

·        Customer Service

Method of Instruction:

Lecture

Demonstration

Group role plays by students.

The teaching materials include Extracts from IATA airline Cabin Crew Training book.

Method of Assessment

CAT 1,2& 1 Quiz for 60% and final exams 40%

 

REFERENCES:

IATA Airline cabin crew training text book (3rd Edition)


CABIN CREW

INTRODUCTION:

 Cabin crew is an exciting course that gives a sounding foundation on all aspects of the profession, including the knowledge in the aviation industry as well as air craft and how they achieve flight. The course has dedicated a module to basic terminology and language that will be needed to communicate with others in the aviation industry.

COURSE OBJECTIVES:

Students will be able to outline basic duties and responsibilities that is expected to be perform as a cabin crew, including safety and emergency procedures, food and beverage service, emergency handling and evacuation, recognizing dangerous goods, handling medical emergency, crew coordination and communications, in addition the course gives a basic background on effective customer service, which is an essential skill to being a successful cabin crew.

After completing this course students will have a good idea on what it takes to land a job as a cabin crew and the minimum requirements needed to qualify for the position,            

CONTENTS:

·         History and the origin of the cabin crew profession

·         Benefits and challenges of the cabin crew

·         Landing the job

·         Landing a job

·         Cabin crew Healthy and Living lifestyle

·         Knowing the pressures of frontline work

·         Security and safety

·         Crew member coordination and communication

·         Roles and responsibilities of a cabin crew

·         Introduction to crew resource  Management

·         Customer Service

Method of Instruction:

Lecture

Demonstration

Group role plays by students.

The teaching materials include Extracts from IATA airline Cabin Crew Training book.

 A CD which is the soft copy of the cabin crew course.

Method of Assessment

CAT 1,2& 1 Quiz for 60% and final exams 40%

 

REFERENCES:

IATA Aviation Training programme course book.

 


AIRPORT GROUND HANDLING

AIRPORT GROUND HANDLING 

 This course is intended to acquaint airport ground handling staff with profound knowledge and skills in airport ground operations. Ground handling services are outstanding personalised services offered to passengers on their journeys while at airport. Thus, Airport ground operations processes involve several well defined activities that need to be completed on a timely basis for specific objectives to be achieved. Any changes in the ordinary sequence of activities must be communicated to all concerned parties all at once to avoid any operational hazards. For passengers to enjoy convenient, pleasant and effortless services, a well-trained team of ground personnel must be in place. Ground handling services enable communication and control of operations. By and large, safety and security are of a paramount importance. Hence, all decisions in the course of operations are taken in a timely manner to maximize customer satisfaction and meet safety and security standards. Objectives 1. To provide an overview on Airline and Airport operations 2. To understand aviation safety procedures 3. To acquire knowledge on Airside landside operations 4. To offer knowledge on Baggage handling and passenger handling formalities 5. To understand principles of customer services 6. To learn the cooperation between airline and service providers 7. To highlight the flow of flight operations 8. To understand the cooperation between airline operators and airports

MODULE TEAM: TIMOTHEE HAGUMA

PASSENGER HANDLING


The purpose of this module is to ensure a safe, secure,consistent and efficient passenger handling operations thus providing guidance and standards for implementation of company’s  procedures, as well as assisting all front line staff to provide a wide world –class level of services to all Airlines customers in a quick and satisfactory manner.

All staff engaged in passenger handling activities shall be eligible to access and expected to familiarize themselves with the set up of this module to such an extent that any consultation of the contents  can be made directly and efficiently.

All key personnel who are responsible for quality and safety of operations within the Airlines, need to be conversant with and comply with stated policies guidelines, instructions and procedures of passenger handling manual.


MODULE TEAM: rugina justin

PORTABLE RADIO AND AIRCRAFT COMMUNICATIONS

As students undertaking Airport operations, Airline Cargo handling , IATA /UFTAA, as well Airline Cabin Crew. This course will help them understand the role of an airport operation’s officer in different departments at the airport, such as Land side, Terminal, and Airside,in regards to the airport communication because at the airport we normally us the portable radio to communicate with different departments, at the same time students will as well as having a general knowledge on the aircraft  communication in the Air and on ground. More details on the course outline.


MODULE TEAM: rugina justin

airport operations

                                         AIRPORT OPERATIONS

This course is prepared to provide students with a solid overview of the airport operations

field with tools to apply his best available knowledge and skills to the airport.

It is of the utmost important that  airport recruit the qualified people to be able to perform their duties as required  by  international air transport association ( IATA).

It is as well designed to be useful not only for a student benefit, but also help him make better decisions for his organization when working in an airport environment.

Students will go through six modules which will equip them with a wide knowledge of air transport services as well as History of Aviation and Airport.


MODULE TEAM: rugina justin